Roaches Lock Inn 1st Bad Review
Raw chicken and hair in food - I came here a few weeks ago with my partner. I put a review on facebook only they musn't have liked it as they removed it the day after. This is probably why they have 5 out of 5 stars on facebook. They cannot delete reviews from this site. I had chicken which was cold, uncooked and rubbery and also I found what looked like a hair/ eyelash on it. When I politely and discretly told the staff this( when they eventually came to me), by which time my partner had eaten all what he could eat of his meal, they were very rude and unhelpful. I thought at the very least they would have refunded at least one of the meals( my partner said his meal was cold and very bland too) but no ..this wasn't the case. we left feeling hungry, and angry at the way we were treated. . The week after we went down the road to HO HO.s where we enjoyed a lovely hot meal and where the staff were welcoming and friendly.
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Roaches Lock Inn 2nd Bad Review
Shocking service - Appalling customer service experienced today. Table pre booked for 1.30pm Turned up 1.20 and not too busy. Told where the table was and someone would be to the table to serve. After 40 minutes had to go to the bar and order drinks and request menus. Food order taken 10 mins later 4 cold starters and 4 roasts. Waited 50 mins for the starter and then as soon as starter was finished mains there immediately without a break. Just over 2 hours to have two courses. They say they were short staffed but we’re not warning any customer or lengthy food delays. Trinity, a waitress did her best to help but it was too late. Generally No organisation, no customer skills, no communication and no apology from anyone in a position of seniority. Food itself was good when it eventually came. Personally recommend to avoid the place until they get some customer service training in there!
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Roaches Lock Inn in Mossley Bad Reviews Forum
Roaches Lock Inn 3rd Bad Review ... Dreadful and very rude manager - My mum and I came for food with our two dogs and my baby boy and absolutely everything about our experience was terrible. We waited for ages to be served - in fact we had to prompt about three staff members to give us menus, take our orders etc. I thought it couldn’t get much worse, but when our food arrived (we both ordered the tuna Niçoise salad), my mum discovered a fly on the underside of one of the boiled eggs in her salad. We informed the manager (an Irish lady who had already been rude to us previously) and she said “did it not fly on outside?” - basically questioning us and insinuating we were lying. My mum replied “no - it was on the underside of the egg”. The manager did replace the food but NEVER apologised. Upon her return, she also made a point of saying “I’ve spoken to the chef and he said it definitely wasn’t there when he served it, so it must have flown on outside” - again, basically saying we were lying. How does a fly end up UNDERNEATH a salad if it flew on outside? Terrible terrible terrible. Will NOT be returning.
Roaches Lock Inn 4rd Bad Review ... Disgusting customer service - Arrived about 4.30 asked for table outside nothing available as not booked fair enough busy nice weather. Ordered food 45 mins later still not arrived so enquired how long it would be, whilst I was asking also mentioned that 2 or 3 people who hadn’t booked had been given table outside before me. The waitresses reply well you should have asked again hmm? Then heard the same girl walk along the bar area say why do customers think they can talk to us like fu@@ing s@@t I had my 8 year old son with me not sure if he heard this but I certainly did. I wasn’t aggressive and I didn’t swear but I was annoyed even more so when I heard the waitress say this. Anyway they gave us a table outside after the fuss then we waited a further 10 mins still no food so decided to pay for the drinks and leave. My wife enquired was there a manager available to give our feedback only to be told it was the waitress that swore earlier OMG how is this person employed let alone a manager she must have received her customer service training from Basil Faulty. To our amazement the same person shouted down the bar if you don’t leave now I will throw you out. I thought they were trying to get people back in pubs not drive them away.
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